Return Policy

RETURN POLICY

BTE Wholesalers LLC/Tokkyo Nutrition will accept returns of merchandise purchased directly from BTE Wholesalers LLC only when the following conditions are satisfied:

To be considered for reimbursement, dietary supplements must be unopened and in the original packaging.
All items must be received by BTE Wholesalers within 30 days of purchase. In all cases refunds will be made to the credit card used for the original purchase. Please allow 2 billing cycles for the refund credit to appear on your statement.

This does not include shipping and handling charges. The original packing slip is required for reimbursement of the full purchase price. When no proof of purchase is available, we refund the most recent price charged for items returned to BTE Wholesalers. Please note that we do not have the ability to trace your return. Please refer to your carrier of choice for their tracking services. For our convenience we provide you with the UPS customer service website, ww.ups.com should you choose them as your carrier.

HOW TO RETURN AN ITEM

  1. Please put the merchandise to be returned in the box in which it was received.
  2. Include the original packing slip to ensure accurate processing for the item(s) being returned.
  3. Write RETURN on the top of the packing slip and specify what items are to be returned.

Address the box to:

Tokkyo Nutrition
377 Elm St. Unit #1
Manchester, NH 03101

Ship using the carrier of your choice.

WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN MERCHANDISE. WHEN YOUR RETURN HAS BEEN RECEIVED AND PROCESSED, WE WILL CREDIT THE CREDIT CARD ACCOUNT USED ON THE ORIGINAL PURCHASE FOR THE AMOUNT OF THE RETURN, LESS 15% RE-STOCKING FEE, AND ANY APPLICABLE TARIFFS AND TAXES.

HEALTH-RELATED INFORMATION

The information contained in the Website is provided for informational purposes only and is not meant to substitute for the advice provided by your doctor or other health care professional. You should not use the information available on or through the Website (including, but not limited to, information that may be provided on the Website by healthcare or nutrition professionals employed by or contracting with Tokkyo Nutrition) for diagnosing or treating a health problem or disease, or prescribing any medication.

Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease. You should read carefully all product packaging prior to use.

DOMESTIC USE; EXPORT RESTRICTION

We control the Website from our offices within the United States of America . We make no representation that the Website or its content (including, without limitation, any products or services available on or through the Website) are appropriate or available for use in other locations. Users who access the Website from outside the United States of America do so on their own initiative and must bear all responsibility for compliance with local laws, if applicable. Further, the United States export control laws prohibit the export of certain technical data and software to certain territories. No content from the Website may be downloaded in violation of United States law.

APPLICABLE LAW; JURISDICTION

Any claim relating to the Website, our Terms of Use, and the relationship between you and us shall be governed by the laws of the United States and the State of New Hampshire without regard to its conflict of law provisions. You and BTE Wholesalers agree to submit to the personal and exclusive jurisdiction of the courts located within the State of New Hampshire.

OUR TERMS OF USE

Thank you for visiting our website. In order to provide you with the best service possible, we want you to fully understand the terms and conditions set forth below.

By using this website you agree to be bound by the terms set forth herein. We may make changes to our Website, these Terms of Use, or the policies and conditions that govern the use of our Website at any time. We encourage you to review our Website and these terms periodically for any updates or changes. Your continued access or use of our Website shall be deemed your acceptance of these changes and the reasonableness of these standards for notice of changes. If you do not agree and/or no longer agree to be bound by the Terms of Use, you may not use and must immediately cease your use of the Website.

BTE Wholesalers LLC is located in Bedford, New Hampshire, in the United States. This site is for U.S. residents who are adults. Access to the site may not be legal in other countries. You transmit data to our Website subject to U.S. and New Hampshire law. Do not transmit data to our Website unless you agree to be bound by U.S. and New Hampshire law.